You asked questions and didn’t give orders, and your direct report still left guessing what you wanted. These cliff notes give you the check that tells you when to teach, tell, or coach, the exact lines for each of the 5 mistakes, and a worksheet for your next one-on-one.
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Six pages built for the moment before a one-on-one, a hard conversation, or a reply to “What should I do?” Keep it open on your desk.
In a Zenger Folkman study of 3,761 leaders, 24% rated their own coaching skills higher than the people around them did. On nearly every other competency, leaders tend to underrate themselves. Coaching is one of the few places where managers think they’re doing better than their team would say.
What helps is knowing when a question helps, when an answer helps, and how to end the conversation with a commitment the other person owns.
Asking someone to discover an answer they’ve never been taught is a quiz.
Episode 334 walks through each of the 5 mistakes with examples and scripts, plus how to coach in Slack, Teams, and email, in about 24 minutes.
Listen to Episode 334
